At Nobu Hotel Miami Beach the health and safety of our guests and team members is paramount.
We now find ourselves in a new world due to COVID-19. As we move forward and begin to welcome our
guests and team members back to our hotels and restaurants, the journey will be further tailored with
precautionary hygiene protocols directed by the local health organizations and government authorities
within each of our destinations. You are our family, and we remain resolute in striving to continually
provide to you our guest experience through our heartfelt service.
At Nobu Hotel Miami Beach we have implemented the following precautionary measures, in accordance
with the Centre for Disease Control (CDC) and local and national health authorities:
1. EMPLOYEE & GUEST HEALTH: The health, wellbeing and safety of our guests and employees
are number one priority.
Hand Sanitizer and Wipes: Antibacterial hand-sanitizing stations will be placed throughout the
entrances of hotels, reception areas, elevators, fitness centers, meeting spaces and any other
public areas where contact among guests or employees is possible.
Additional Signage: Signage has been placed throughout back-of-house and guest areas
reminding guests and employees of important health and hygiene protocols such as the correct
handwashing technique and practicing social distancing.
Minimal Contact: Guests and employees are advised through different channels in the hotels
to minimize physical contact as much as possible, such as handshakes. Instead, they are
encouraged to use the contactless greeting that we have implemented and will be promoting.
2. EMPLOYEE PROTOCOLS: The following protocols apply to all hotel staff in every department.
Handwashing: We have reinforced with every employee to follow the correct handwashing
techniques either every 60 minutes, or at the following times: using the restroom, sneezing,
touching the face, contact with another individual, blowing the nose, cleaning, sweeping,
mopping, smoking, eating, drinking, going on break and before or after starting a shift. If a sink is
unavailable, employees are instructed to use an alcohol-based sanitizer. This is enforced through
close monitoring and documentation by supervisors.
Training: All employees have received comprehensive training on COVID-19 safety protocols;
this includes training on identifying any flu or virus-like symptoms among guests, and follow a firm
protocol to report for a medical official if needed. Additionally, employees will continue to receive
training on global standards of sanitation set forth by third parties, such as Ecolab and NSF.
Employee Health Checks: All employees will be closely monitored for any flu or virus-associated
symptoms upon entering and exiting the hotel facilities on a daily basis, including a temperature
reading. If employees are feeling sick or experiencing any symptoms, they are instructed to stay
Personal Protective Equipment (PPE): All employees will be required to wear the appropriate
PPE based on their role and responsibilities and in adherence to government regulations and
medical guidance. This includes authorized face masks and gloves.
3. CLEANING PROTOCOLS AND SANITATION: We use cleaning products such as Ecolab and
Procter & Gamble that are approved for use and effective against viruses, bacteria and other airborne
and bloodborne pathogens.
Common Areas: We have increased the frequency of deep-cleaning and disinfecting all common
and public spaces (in addition to back of house areas) with an emphasis on high-contact surfaces
such as front desk check-in counters, elevators and elevator buttons, door handles, public
bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, kids club, dining
surfaces seating areas, pool chairs and more.
• Extremely strict sanitizing protocols and world-recognized standards are used to clean guest
rooms, with an emphasis on high-contact surfaces such as television, remote controls,
phone, faucets, door, closet and drawer handles, curtains, light switches, air conditioning
thermostats, balcony items, and more.
• Printed collateral such as menus or flyers will be eliminated from all guest rooms to reduce
the risk of contamination—all hotel information will be accessible on the hotel’s website or
through a QR code.
• New protocols include minimization of team member interaction with guests inside the room,
including servicing while the guest is not in the room.
Air Conditioning and Filters: The frequency of air filter replacement and HVAC system cleaning
has been increased.
Laundry: All bed linen and laundry will be changed regularly and continue to be washed at a high
temperature and in accordance with CDC guidelines.
4. PHYSICAL DISTANCING: Guests and employees are instructed to practice physical distancing by
standing six feet away from other groups who are not traveling with them; this includes while standing
in lines, waiting for elevators (including limited capacity), or walking throughout the hotel.
Furniture Placement: The placement of furniture in common areas such as swimming pools,
lobbies, and other public and back-of-house spaces have been rearranged to allow for increased
spacing between guests and employees.
Lines: All areas where guests or employees line up will be clearly marked for appropriate physical
distancing. This includes check-in, check-out, elevator lobbies, coffee shops and dining outlets.
F&B Outlets: Restaurants, cafes, bars and lounges will have reduced operations, hours, and
offerings based on city ordinances.
Concierge: Concierge services will be eliminated. Services will be available through the Guest
Meetings, Conventions, Events: Standard measurements in meeting and event layouts have
been redesigned to ensure necessary physical distance between attendees. Self-serve buffet
offerings will be eliminated from meetings.
5. GUEST EXPERIENCE: We have looked at every step of the guest journey and defined specific
protocols for each aspect that will ensure the safety and wellbeing of our guests and employees, while
maintaining the level of service that our customers have come to expect.
Check-in & Check-out:
• Luggage: Luggage items may be disinfected upon arrival at the discretion of the guests.
• Temperature Reading: Noninvasive guest temperature readings will be conducted upon
arrival. Anyone displaying a temperature over 38 ̊ C / 100.4 ̊ F will be moved into a private
area, and a second reading will be taken by hotel security personnel. Guests with elevated
temperatures will not be permitted into the hotel.
• Keys: All room keys will be disinfected prior to providing these to guests.
• Registration Forms & Bills: Upon requesting guests to sign registration forms or bills, they
will be handed a disinfected pen which will be immediately disinfected by staff. Disinfectant
wipes will be available at the check-in desk.
• Passports/IDs & Credit Cards: As it is required to keep a copy of official ID/passport and a
credit card on file, the scanner will be disinfected between each use.
• Spa & Beauty Salon: Spa and Salon services may be reduced based on City ordinances.
• Fitness Center: Fitness center will be open at a limited capacity. Equipment and machines
will be disinfected according to high standards of sanitation between each use. Signage
along with disinfectant wipes will be placed to remind guests to sanitize their station after
and before each use.
• Pool & Beach Service: Pool and beach chairs will be cleaned between every use, and
spaced out to ensure appropriate physical distancing.
• Kids Club: Kids Club will operate with reduced hours and days of operations. Additional
cleaning and sanitation measures will be taken, up to closing the Kids club throughout the
day for deep cleaning procedures.